Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to discuss a partnership, this page explains how to reach the team at dotcomplicated.co and what happens after you do.
How to Contact Us
Email is the most direct route to our team. Every message is read by a real person, and we aim to reply within two working days. Send your enquiry to [email protected].
To help us respond as quickly as possible, it is worth letting us know in your opening lines what your message is about — a correction, a general question, a partnership proposal or something else. That way it reaches the right person without unnecessary back-and-forth.
What You Can Write to Us About
We welcome all kinds of messages. The most common reasons readers get in touch include:
- Questions about our reviews — If something in our casino comparisons is unclear, or you want more detail on how we assessed a particular site, just ask.
- Corrections and accuracy queries — Our reviews cover bonus terms, payment methods, licensing and game libraries for Australian players. If you believe any detail is out of date or inaccurate, we take that seriously and will investigate promptly.
- Feedback and content suggestions — Have a topic you would like us to cover — a new casino, a payment method popular in Australia, or a specific type of pokie? Reader suggestions genuinely shape our editorial calendar.
- Partnership and commercial enquiries — If you represent a casino operator or an affiliate business and would like to discuss how we work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial ratings or rankings.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties with gambling, mention it in your message and we will point you toward appropriate Australian support services, including the free national helpline Gambling Help Online.
What Happens After You Email Us
Once your message arrives it is reviewed by a member of our editorial team — not an automated filter. You will receive a response from an actual person who has read what you wrote.
Our standard response window is two working days, though during busy periods it may take a little longer. We will always follow up; if you have not heard from us after five working days, it is worth checking your spam folder before sending again.
A Note on Our Editorial Standards
dotcomplicated.co is an independent comparison site. Our rankings are based on research and editorial assessment — not on what an operator pays us. We cover offshore casinos available to Australian adults, reviewing them against criteria that matter to local players: licensing jurisdiction, bonus conditions in AUD, Australian-friendly payment options including PayID, game range, mobile compatibility and customer support.
We only name and review the casinos listed on this site, and we never invent facts we cannot support. If you believe a review contains an error or a material omission, we want to hear about it.
For a full picture of the casinos we currently rate, including welcome offers and game libraries, you can also browse our best non-GamStop casinos comparison, which covers licensing and eligibility in more detail.
Responsible Gambling
Online gambling is for adults aged 18 and over. It carries financial risk and is not a reliable source of income. If gambling is affecting you or someone close to you, free and confidential support is available in Australia through Gambling Help Online (gamblinghelponline.org.au) and the national helpline at 1800 858 858.
We encourage all readers to set deposit limits, take regular breaks and use the responsible-gambling tools offered by individual casino operators.
We Look Forward to Hearing From You
Reader contact genuinely helps us keep dotcomplicated.co accurate, useful and honest. Whether your message is a quick correction or a longer conversation, we appreciate you taking the time to write. We will get back to you as soon as we can.